The Need
Increasingly, Asian organizations are integrating quality into their winning business strategies. Integrating quality with marketing, technological and financial factors. All this, towards a singular vision of transforming their respective organizations into world-class competitors.

To enable them in their endeavor, organizations need a reliable method for determining:

• How near or far are they from their vision.
• How balanced are their initiatives to help them move forward toward the vision.
• What needs to be done to remove the imbalance.
• How to set objectives to reach the next milestone.

Meeting the Need
The International Quality Maturity Model (IQMM) is an objective and quantifiable rating system that can help business units within an organization to:

• Establish their present position
• Build a balanced management infrastructure for business excellence, based on the Thailand Quality Award Criteria.
• Deploy precious resources effectively
• Accelerate transformation, in a systematic way, to achieve benchmark performance
• Continuously improve and simultaneously reduce the cost of poor quality
• Earn domestic and international accolades.

IQMM Scope
The IQMM reference manual, copyrighted by Qimpro Standards Organization, is constructed around 12 business elements. At a detailed level, the model expands these business elements into over 120 world-class management practices.

12 IQMM Business Elements

1. Leadership
2. Strategic Planning
3. Customer and Market Focus
4. Measurement, Analysis, and Knowledge Management
5. Cost of Poor Quality
6. Human Resource Focus
7. Value Creation Processes
8. Support Processes
9. Supplier and Partner Focus
10. Improvement and Innovation
11. Internal Quality Audits
12. Business Results

1. The first step on the journey to business excellence is an one-day executive briefing on the scope of the IQMM.
   
   
2. The second step is the conduct of an IQMM baseline assessment to establish the present position of business unit(s). Each business unit receives a feedback report. The output of this assessment are:
• Identification of existing noteworthy performances
• Identification of areas for improvement
• Graphical profile and rating of the current level of management performance
• Suggestions for accelerated transformation for the next 12 months
• Suggestions for continual improvement
• Action plan for achieving progressive levels of management performance



3. The third step is to identify managers from amongst the business units to lead the organizational transformation. These managers are trained as Accredited Quality Auditors for the IQMM. The AQAs are aligned to the management practice trends captured by the BestPrax Club








4. The next step and the most important, involves transformation management. The AQAs are accountable for implementing the action plan defined in the baseline assessment, per business unit. This stage may require considerable unique external inputs to teams, to enable accelerated transformation.
   
   
   
5. At the end of 12 months, each business unit in the organization must undergo a third-party IQMM certification audit. Each business unit receives a comprehensive feedback report and Certificate of Achievement. Business units that achieve IQMM level 6 or higher, are encouraged to apply for the Thailand Quality Award.